Payment And Shipping
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We process orders Monday to Saturday during working hours. After placing your order, we will send a confirmation email to the email address you provided. The email will notify you that we are “Preparing your order.” It can take up to two hours for the email to arrive. If it takes longer than this, please check your spam folder. After your order is ready for shipment, you will receive another email notifying you that your order has been “shipped.” You will also be provided with the tracking details.
Shipping PolicyWe always strive to ship orders within 24 hours Investing in our services means that you agree to completely abide by our shipping guidelines as stated below.
Orders that are placed during normal working days (Monday to Friday) before 12:00 midday will be shipped on the same day. Orders placed after 12:00 midday will be shipped the next working day. We require all packages to be signed for.
All orders are shipped in discreet packaging that has no indication of what the contents are. We also give free shipping for domestic orders worth £50 and above. Orders under £50 are charged at £3.99 for recorded delivery.
• Standard Delivery 1st Class Recorded – £3.99 (takes 1-3 days). This form of delivery is not tracked and only provides postage and receipt as proof.
• Royal Mail Special Delivery Service – £6.99. We provide Royal Mail Special Delivery and Saturday Delivery service so as to ensure deliveries are made as fast possible. With these services, delivery is made by 1PM the following day as long as the order was placed before midday.
• Fixed fee for all non-UK countries – £9.99 (takes 4-6 working days). International shipping is fully tracked and recorded. After we dispatch an order, you are provided with a Royal Mail tracking number that you can use to follow your delivery every step of the way.
All payment made to us are handled by trusted third-parties using secure servers. We therefore, do not store any payment details on our servers. We accept telephone orders on inquiry.
Disclaimer: Depending on county, delivery will take 1-5 business days. We however, make no guarantee regarding delivery time because we do not have control over postal companies.
Our policy on international shipments is that due to strict regulations put in place by international customs agency’s outside the UK, we do not refund money or reship replacements free of charge if your order is ceased during transportation.
We believe in delivering good service and building clientele for long term business.